This one-day workshop equips you with a proven communication tool for managing conflict with colleagues.

Please note: How to Apply:

To secure a place, please apply for this workshop via our Training Requests Form.

You will be asked to provide a brief statement, outlining your professional experience and confirming your suitability for this workshop.

Overview

Workplace conflict is inevitable, common, and takes many forms. Left unmanaged, it can cause relationships, teams, and systems to break down, with significant negative consequences for your workplace environment.

This one-day workshop equips you with a proven communication tool for managing conflict with colleagues, giving you the confidence to step in when a problem needs dedicated attention rather than being left to fester.

Who it's for

This workshop is designed for Managers and Leaders in the arts and creative sectors.

Why it matters

Unresolved conflict doesn't stay contained — it spreads, eroding trust, performance, and morale. Learning to manage it early and effectively benefits both individuals and the wider organisation.

Benefits for managers:

Better performance

Better decision-making

Better people management

Greater work satisfaction

Greater innovation and creativity

Benefits for the organisation:

Reduced costs

Increased productivity

Staff retention

Stronger risk management

What participants will learn

The course is delivered in three parts:

Part 1: Necessary Knowledge — a new way of thinking about conflict

The nature of interpersonal conflict

The essential process of the SCC method

An alternative approach to conflict

Part 2: Successful Conflict Conversations (SCC) — a practical communication tool

The SCC process

Video demonstrations of SCC

Creating issue statements

Video analysis and role play

Practical implementation

Part 3: Certification — award of course certificates

What to expect

This is a highly interactive workshop, drawing on video, two comprehensive workbooks, resource materials, and shared experience of managing dysfunctional behaviours in the workplace. Expect role plays, guided reflection, and group discussion throughout the day.

What participants will leave with

A practical communication tool for resolving workplace conflict

Greater self-awareness of personal triggers and responses, and how to manage them

The confidence and skills to intervene early and decisively when conflict arises

A certificate accredited by the Mediation Training Institute of Eckerd College, Florida — recognised as part of the syllabus for training Workplace Mediators

Facilitator: Mary Lou O'Kennedy.

DETAILS:

Dates: Tues 24 November, 9.30am–5pm

Tea/coffee will be provided for short breaks.

There will be a lunch break (lunch will not be provided).

Cost: €50*

Location: Camden Court Hotel, Camden Street Lower, Saint Kevin's, Dublin, D02 W086

HOW TO APPLY:

To secure a place, please apply for this workshop via our Training Requests Form.

You will be asked to provide a brief statement, outlining your professional experience and confirming your suitability for this workshop.

TRAINING FEE BURSARIES

*A limited number of training fees bursaries are available for freelance artists, arts & creative workers to cover the cost of this course. Places will be offered based on eligibility ​and on a first come first served basis. Please outline your request for a fees bursary on our Training Requests Form.

TRAVEL / ACCOMMODATION BURSARIES

Safe to Create is delighted to offer a limited number of travel and/or accommodation bursaries to participants based outside the host city as necessary. Applicants must be resident on the island of Ireland. Please outline your request for a travel/accommodation bursary on our Training Requests Form.

ACCESS

Safe to Create is delighted to cover any necessary access costs to support attendance and full participation in the workshop. Please outline your request on our Access Request Form. Alternatively, please email: info@safetocreate.ie or call 01 6704906.

BEFORE YOU FINISH!

As part of the workshop booking process, we will ask you 5 questions about your role, your sector and where you are based. This ensures that we are reaching individuals in the arts and creative sectors and helps further tailor our workshops to who’s in the room.

We kindly ask that you take a moment to complete the questions.

We’re proud to offer the Safe to Create suite of training workshops at little or no cost to attendees. However, these sessions do require significant resources to run, so we sincerely appreciate your commitment to attending once a place has been reserved for you. If you are unable to attend a training workshop you have signed up for, please notify us as soon as you can so we can offer the place to the waitlist.

Description supplied by the event organiser.