For our November meetup, we celebrate World Usability Day with a ‘tech for good’ theme, and are delighted to welcome two fantastic speakers who will share their experiences of starting and scaling products in this space. **James Buchan** *(Founder and CEO of ePass)* will tell his story of going from CivTech challenge to national government infrastructure, and **Tirtho Dasgupta** *(Founder, Nirmānaa)* will share his experience of building an accessibility co-pilot in just 9 weeks. **Proceedings** * 5.15pm: Doors * 5.45pm: **From Challenge to Infrastructure: What It Really Takes to Design for Government** (James Buchan) * 6.30pm: Break * 6.40pm: **Designing Doubt: Can I Make This Journey?** (Tirtho Dasgupta) * 7.30pm: Close **From Challenge to Infrastructure: What It Really Takes to Design for Government (James Buchan)** Most government tech projects begin with a specification. ePass began with a problem: licensing in Scotland was slow, paper-heavy and different in every council and agency. CivTech asked for an outcome, not a solution. That one difference changed everything that followed. In this talk, James Buchan, Founder and CEO of ePass, tells the story of going from a CivTech challenge to national government infrastructure. He’ll cover each stage, from concept to pilot to live services, and on to national adoption as a reusable common component. User-centred design runs through the whole story. It isn’t a phase you finish. It’s what earns you the right to keep going. James will cover: * Who the users are. In government you have more than one. You’re designing for citizens, businesses, licensing officers and policy teams all at once. * Research in complex places. How to do discovery when every department works differently and the “as-is” process lives in people’s heads. * Standards as a design tool. Why the Digital Scotland Service Standard and assessments push for better products, if you treat them that way. * Designing for reuse. How to build a common component

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