Build confidence, communicate more effectively and manage performance as a line manager.

Line Management

Course Overview

This one-day Line Management training course focuses on the practical realities of line management, helping participants build confidence, communicate more effectively and manage performance in a way that enables people to do their best work. It is designed specifically for people working in the theatre industry who manage staff as well as freelancers.

The course reframes line management as a process of enabling and developing strengths, rather than simply supervising or “managing” people. Using theatre-specific language, real examples and up-to-date case studies, participants are given tools they can apply immediately in their own organisations.

The course is delivered in person at 32 Rose Street, London.

What the Course Covers

The course explores the key responsibilities of line management, including:

Recruitment and selection

Performance management

Team communication and dynamics

Navigating difficult conversations

Employee relations

Informal and formal approaches to resolving issues

Ending the employment relationship

The course combines individual reflection, group work, theatre-specific case studies, role play, and practical theory to give participants hands-on experience in managing people.

Learning Outcomes

By the end of the course, participants will:

· Understand the role of a line manager as enabling and developing individuals, rather than simply managing tasks

Feel more confident monitoring performance and delivering constructive feedback

Be better equipped to handle difficult conversations and challenging situations

Strengthen communication within their teams

Identify a personal learning objective to support their ongoing development

Who It’s For

This course is ideal for:

Line Managers and heads of department

General Managers, Company Managers and Producers

Staff new to managing people

Experienced managers looking to refresh or strengthen their approach

It is suitable for organisations across subsidised/not-for-profit and commercial theatre, and for teams of all sizes.

Trainer Information

This course is delivered by Lucinda Harvey, founder of Lucinda Harvey Associates Ltd, a specialist HR consultancy established in 2015 with a deep understanding of the theatre sector.

Lucinda has worked in theatre since 1993 and brings extensive experience across producing, general management, disabled access, marketing, employment relations and HR. This breadth of sector knowledge, combined with her HR qualifications, allows her to deliver training that is practical, relevant and tailored specifically to the realities of theatre organisations.

Lucinda works with small, medium and large-scale clients across theatre, opera, dance and museums throughout the UK, supporting both subsidised/not-for-profit and commercial organisations. Her work includes HR advice, managing complex employee relations issues, investigations and grievance procedures, mediation, coaching and negotiations on terms and conditions.

She holds an Arts degree, a Personnel Diploma, is a Chartered Member of the Chartered Institute of Personnel Development (CIPD), and undertakes continuous professional development. She is also enrolled on a Professional Mediation Course (January 2026) to further embed her mediation practice.

Lucinda has designed and delivered bespoke training for organisations such as HOME, Birmingham Rep, Mischief, Kenny Wax Ltd and ROYO.

Her courses are theatre-specific, avoiding generic corporate approaches and using real, up-to-date industry case studies.

Dates & Times

Thursday 5 November 2026 - 10am - 5pm.

Tickets

When making your booking, please insert the name of the attendee, rather than the name of the booker.

This is an in-person only course.

Tea, coffee, snacks and refreshments will be provided, as well as regular breaks. A cold lunch will be provided, and all catering is vegetarian.

EARLYBIRD - UK Theatre & SOLT Members can book this discounted rate until two weeks after the course goes on sale*.

If you would like to pay by invoice, please contact members@soltukt.co.uk.

*SOLT & UK Theatre reserve the right to close Earlybird bookings early depending on capacity and demand

Refunds and Cancellations

You can cancel up until 10 working days prior to the course, and receive a full refund (not including Eventbrite Fees, which are non-refundable). Any cancellations after this will not be refunded, but tickets can be transferred to a future course up to one year later.

View our full event Terms & Conditions here (https://uktheatre.org/wp-content/uploads/sites/2/2025/05/Event-booking-terms-and-conditions-2025.pdf).

Accessibility Information

This course will be held entirely in-person - please see our website for information on visiting SOLT & UK Theatre (https://uktheatre.org/contact/#your-visit), which includes access information.

Attendees will be asked to tell us about any access requirements at the ti

Description supplied by the event organiser.