Learn how to spot churn signals early, calculate predictive churn scores and build processes to act on them.

A customer tells you they're leaving. But rewind a few months, and the signs were staring you in the face.

Maybe product usage had dropped, or their champion wasn't showing up to meetings. A competitor might have even started cropping up in calls...

For many teams, the tricky part is spotting those signals while there's still time to act.

That's what we'll be exploring in our next Sessions...with scale event. We'll look at how RevOps and Customer Success teams can bring customer data together, identify the signals that matter and build processes to catch churn risk earlier.

Retention will also get some TLC. Throughout the session, we'll tackle what it looks like in 2026 across different commercial models, from high-touch enterprise SaaS and traditional subscriptions to usage-based pricing, services and hybrid models.

Our aim is for you to leave with a clear, confident idea of how to build a churn-prevention engine for your business and how sophisticated it needs to be.

Panel

Joining Joe on the panel will be:

Claire Liddiard-Price, a revenue-focused Customer Success leader with expertise in optimising processes, empowering teams and driving customer retention and growth.

Wendy Zhang, a lifecycle marketing specialist experienced in building functions from scratch across B2B SaaS and consumer marketplaces, combining customer insight with strategic and technical expertise.

A HUGE thanks to our sponsor, Customer.io!

We're super proud to partner with Customer.io for this event, who'll be keeping us fuelled with food and drinks. Same great cheeseboards, same great drinks! 🤤

Customer.io is a customer engagement platform that helps businesses use customer data to create personalised, automated journeys across email, SMS, WhatsApp, in-app messaging and more – very appilcable for our discussion on the evening!

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