A half day workshop of real‑world tools to elevate experience, reduce friction and improve lifetime value in central Manchester.

Customer expectations are rising faster than ever and brands that deliver exceptional, seamless, personalised experiences are winning loyalty, market share, and longterm profitability.

This half day event is a deep dive into the strategies, technologies, and behaviours that define world class customer experience in 2026.

You’ll learn from CX leaders working inside major retail brands, academics specialising in consumer psychology, fractional experts with multi-brand insight, and specialists in CRM, customer service, logistics, UX, and personalisation.

This event is perfect for professionals across fashion, FMCG, luxury, health & beauty, home & lifestyle, and consumer electronics who want to elevate their customer experience strategy and improve day-to-day execution.

Tickets

Brands, Retailers & Accademics: £49.46 incl. £4.46 Fee

Vendors & Industry Suppliers: £107.96 incl. £8.96 Fee

Members of The Fashion Network or the Ecommerce Club may apply for a complimentary ticket by requesting a discount code at editor@thefashionnetwork.co.uk.

A limited number of vendor, academic and student tickets are available.

Topics We’re Aiming to Cover

The psychology of modern consumer expectations

AI driven personalisation & predictive customer journeys

Omni channel experience design

Customer service transformation & automation

Building loyalty through CRM & lifecycle marketing

Post-purchase experience: delivery, returns & communication

UX/UI best practice for ecommerce

Customer feedback loops & voice-of-customer programmes

Reducing friction across the customer journey

Data-driven segmentation & behavioural insights

The role of community & brand advocacy

Customer experience for international markets

Accessibility & inclusive design

Measuring CX impact: KPIs, dashboards & frameworks

The future of customer loyalty in a cookie-less world

Who Should Attend?

CX leaders

Ecommerce managers

CRM teams

Digital product owners

Brand marketers

Founders

Senior retail professionals

Interested in speaking at this or any other of our events? Please contact editor@thefashionnetwork.co.uk

If you’re interested in sponsoring, please email editor@thefashionnetwork.co.uk.

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Description supplied by the event organiser.