Step into the magic of Christmas and join Santa and The Elves for a festive grotto experience!

Get ready for a festive adventure and step inside our magical Christmas Grotto, where you’ll meet Santa and his merry team of elves!

From magical activities and festive fun to a special gift from Santa Claus, it’s the perfect way to make some wonderful Christmas memories.

Tickets

£7.50 per child (plus a small admin fee).

Each experience lasts approximately 20 minutes.

The Christmas Grotto opens from Saturday 21st November.

A proportion of ticket proceeds will be donated to our charity partner, Kids’ Village. Find out more about the charity here (https://www.kidsvillage.org.uk/)!

Every child will receive a special Christmas present (festive jigsaw or paint a Christmas figurine set) from Santa at the end of their visit.

Family photographer onsite to capture your grotto experience incl. x 1 free printed photo per family.

6 slots available per 20 minute session.

SEND Sessions

Our quieter SEND sessions are available every Wednesday and Saturday morning.

9:30am – 9:50am

These sessions are designed to offer a calmer and more comfortable grotto experience, hosted by Santa.

Please follow this link (here (https://www.eventbrite.com/cc/send-christmas-grotto-experiences-4880701)) to book a SEND session.

Santa’s North Pole Postal Service

27th, 28th & 29th November

14th, 15th, 16th, 17th & 18th December

It’s time to send a very special message all the way to the North Pole!

Little visitors can:

Use a special letter template to write their letter to Santa.

Add their own Christmas wishes.

Send their letter through the North Pole Postal Service.

Enjoy a magical photo opportunity with Santa.

Make Christmas Magical!

Gather your little ones, choose your favourite festive date and step inside the magic of Christmas.

With magical activities, festive surprises and a special present waiting at the end, it’s an experience they’ll be talking about all the way to Christmas Day.

Book your Christmas Grotto experience today and make some magical memories with us!

Terms & Conditions

Refunds are available with a minimum of 48 hours’ notice before 5pm.

Booking amendments can be made with a minimum of 48 hours’ notice, subject to availability.

A small administration charge may apply to date changes.

If the event has to be cancelled, tickets will be refunded, excluding any applicable administration fee.

A maximum of two adults per booking may accompany children into the grotto.

Prams and buggies must remain outside the grotto and are not the responsibility of event staff. Where available, these may be stored at Guest Services at the customer’s own discretion.

Tickets are sold for specific time and date slots, please ensure you arrive up to 5 minutes before your time slot. Tickets cannot be refunded if the time slot is missed.

Late arrival may result in a shortened session or result in a forfitted ticket without refund.

Only children booked on to the session will be enabled entry.

Proof of booking (digital/printed) confirmation will be required upon arrival.

Personal photography is permitted unless specified.

Extra photos can be purchased additional to the free family photo onsite if more than one is wanted.

The venue reserves the right to refuse entry or ask guests to leave without a refund in instanaces of agressive behavoir, intoxication or failure to adhere to health and safety instructions.

Please note: Santa will not be present during Mrs Claus sessions.

Description supplied by the event organiser.