A practical full-day course giving health & social care leaders the HR knowledge they need to manage teams safely, legally, and confidently.

Essential HR for CQC Regulated Providers

This full-day course gives Registered Managers, Nominated Individuals and health & social care leaders the practical HR knowledge they need to manage their teams safely, legally and confidently – and to evidence that to inspectors. Built around the CQC Single Assessment Framework, it connects everyday people-management decisions to the regulations and quality statements your service is judged against.

People management sits at the heart of safe, well-led care. Getting recruitment, supervision, performance, absence and record-keeping right is not just good employment practice – it is core regulatory evidence under Regulations 17, 18, 19 and 20. This programme builds the confidence to handle employee issues effectively, maintain compliance, support staff wellbeing and reduce organisational risk, all while protecting the quality of care people receive.

Relevant to every CQC service type. The HR responsibilities and regulations covered apply across the whole regulated sector – both clinical services (such as GP practices, dental, hospitals, clinics and independent healthcare) and adult social care (care homes, domiciliary care, supported living and beyond). Wherever you sit, your workforce governance obligations under CQC are the same, and this course is designed to be directly applicable to your setting.

🔍 Who Should Attend?

This course is designed for professionals across adult social care and healthcare sectors, including:

Owners / Nominated Individuals

Registered Managers

Deputy Managers & Team Leaders

HR Managers

Quality & Compliance Officers

Clinical Leads and Nurses

Care Coordinators

Operational and Governance Leads

New or Aspiring Managers

Anyone responsible for people working in your organisation

This event is delivered by the UK’s leading CQC training team - having delivered over 100+ courses to thousands of health and social care providers since 2021.

📚 Course Topics and Agenda:

✅ Understand the HR responsibilities of Registered Managers (RMs) and Nominated Individuals (NIs)

✅ Apply key employment law principles within care settings

✅ Manage sickness absence, attendance, conduct, capability and performance issues fairly and consistently

✅ Conduct effective supervisions, appraisals, inductions and probation reviews

✅ Manage grievances, complaints and workplace conflict appropriately

✅ Implement safer recruitment practices that meet regulatory requirements

✅ Maintain accurate HR documentation and evidence for inspections and audits

1. HR responsibilities under CQC regulation

The role of the Registered Manager and Nominated Individual, workforce governance and accountability, positive workplace culture, Duty of Candour and leadership responsibilities, and staffing oversight. (Regulations 17, 18, 19, 20.)

2. Employment law essentials for health & social care providers

Contracts and statutory rights, equality, diversity and inclusion, protected characteristics, discrimination and harassment, flexible working and family-friendly rights, and the Working Time Regulations. (Employment Rights Act 1996, Equality Act 2010, Working Time Regulations 1998, Health and Safety at Work etc. Act 1974.)

3. Managing sickness & attendance

Attendance management, return-to-work interviews, absence monitoring, long- versus short-term sickness, occupational health referrals, stress-related absence, and reasonable adjustments – helping reduce agency reliance and improve staffing consistency. (Regulations 17, 18.)

4. Managing performance, capability & disciplinary issues

Identifying concerns, informal and formal performance management, capability procedures, conduct versus capability, disciplinary investigations and hearings, record keeping, and managing professional standards. (Regulations 17, 18.)

5. Managing grievances and staff complaints

Grievance procedures, workplace conflict resolution, bullying and harassment concerns, investigation principles, grievance hearings, mediation, and protecting psychological safety. (Employment Rights Act 1996, Equality Act 2010.)

6. Safer recruitment for CQC providers

Recruitment planning, job descriptions and person specifications, interviewing and values-based recruitment, DBS requirements, reference and right-to-work checks, retention and engagement. (Regulations 18, 19.)

7. Management supervisions

The purpose of supervision in regulated care, reflective practice, professional development planning, performance discussions, managing difficult conversations, effective recording, and linking supervision to quality improvement. (Regulations 17, 18.)

8. Managing induction and probation periods

Structured onboarding, Care Certificate requirements, the probation review process, competency assessments, early intervention, supporting new starters, and confirming employment. (Regulations 18, 19.)

9. Documentation,

Description supplied by the event organiser.