Learn practical skills to manage workplace conflict confidently in this engaging 3-hour session delivered by an accredited mediator

Designed for managers, HR professionals, team leaders and anyone responsible for navigating workplace relationships, this workshop introduces the core principles and techniques of workplace mediation and informal conflict resolution.

Topics covered include:

• Recognising the early signs of workplace conflict

• Understanding conflict behaviours and triggers

• Communication techniques that reduce escalation

• Active listening and questioning skills

• Managing challenging conversations with confidence

• The principles and stages of workplace mediation

• Creating psychologically safer conversations

• Practical tools for informal conflict resolution

Description supplied by the event organiser.