For the October edition of ProductTank we're going to get hands on with some Service Design tools courtesy of Rapid 7 and Ruth Ilesanmi. Per the community vote - We're going to deep dive into the world of Service Blueprints! **Service Blueprints: see the whole machine, not just the shopfront** A service blueprint maps what your customer/user experiences *and* everything happening behind the scenes to make it work: the people, systems, handoffs and policies they never see. Think of it as a customer journey map with the back office switched on. **Why bother?** * **Find where things actually break.** It's usually in a handoff between teams, not on a screen. * **Get everyone looking at the same picture.** Product, design, ops and engineering stop arguing from their own corner. * **Stop polishing the UI when the problem is three layers down.** * **See the real cost of "simple" features** before you commit to them. **What you'll do on the night** You won't sit and listen to a talk about blueprints. You'll build one in small groups, using a real product or service. You'll leave with a method you can use at work the next day. No experience needed. If you've ever wondered why a "small change" took six months, come along. * Doors open at 17:30 for networking and refreshments * Event starts at 18:00

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