An evening to learn all about bats. A short talk then a nighttime stroll to spot the bats of Kingsbury. Please bring a torch.

An evening to learn all about bats. A short talk followed by a nightime stroll to spot the bats of Kingsbury.

KEY INFORMATION ABOUT EVENT BOOKING

COVID 19 - Guidance - May 2022

The government has removed remaining domestic restrictions in England. Since the easing of COVID-19 restrictions, we have, and will continue to, review the Government guidance alongside our local Warwickshire situation to ensure our own buildings and public facing venues are as safe as possible for employees, members, and the public.

WCC Covid guidance is that, whilst we no longer have Covid risk assessments in place, we are replacing them with cleaning routines. There continues to be an expectation that we wash hands, clean shared workspaces and tables with disinfectant wipes.

Although toilets and hand sanitiser will be available – we strongly recommend you bring your own hand sanitiser for convenience

If you or anyone in your group booking are showing symptoms of COVID-19 please ring and we can arrange a refund or transfer your booking

FREQUENTLY ASKED QUESTIONS:

What’s included?

The activity will be led by a ranger and all the equipment required to undertake the activity

How long is the event?

1 ½ hrs

When do I need to pay?

Full payment and your booking is taken by Eventbrite

Will I get my money back if I cancel?

It depends on how long before the event that you cancel. Please see the refund terms and conditions.

Can I bring my dog?

We do not allow dogs on our events

Do I need to book?

Yes, pre booking is essential

Where do we meet?

Your ranger will meet you outside the Visitor Centre/Education Centre

PRIVACY NOTICE

Our general customer privacy notice is available on our website here:

https://www.warwickshire.gov.uk/privacy

We can also supply a copy to you if you email or write to us at Kingsbury Water Park, Bodymoor Heath lane, Sutton Coldfield, B76 0DY

We will only collect, use and store your personal information in accordance with data protection law. We need to collect personal information about you in this booking form (such as your name and contact details) so that we can arrange your event and contact you about it.

PAYMENT AND CANCELLATION TERMS AND CONDITIONS

How to make payment

Payment is taken on Eventbrite at the time of booking

Cancellation by you

You may cancel your booking via Eventbrite at any time. You will be entitled to a full refund (minus Eventbrite’s booking fees) up to 1 day before your activity.

Refunded tickets: Refunds will include the ticket price less the Eventbrite fees (which consist of the payment processing fee and the service fee combined).

Eventbrite’s fees are non-refundable, so they won’t be returned to the ticket buyer unless the event is cancelled, or if the buyer requests a refund for a duplicate charge within 7 days of purchase.

Refunds for non-attendance by customers at events are not accepted

EVENT TERMS AND CONDITIONS

Services provided

We will provide the event in accordance with the description.

Cancelled and postponed events by us

(a) We reserve the right to cancel your event at any time due to events beyond our control (such as bad weather or staff shortages). In the unlikely event that we cancel your booking, we will offer an alternative date or provide you with a full refund (unless the reason for the cancellation is due to your breach of these terms & conditions) refunds will be for the entire purchase – that includes the ticket price and the Eventbrite fees.

(b) We will not be liable to pay you any compensation (other than refund of amounts paid by you) as a result of cancellation under any circumstances.

(c) If we reasonably believe that anyone’s safety is being compromised during the event, we may stop the activity. If this happens, we will not refund any of the cost of the activity to you (unless the safety issue has arisen due to something that we have done or failed to do).

Parking and closure of the park

(a) Your booking does not include car parking, you will need to pay and display.

(b) Our parking machines take card payment only, they do not take apple pay or payment via mobile phones.

(c) Please look on the web site for opening and closing times of the park.

Changes to your booking

(a) You may not transfer your booking to another person

Complaints

If you have a complaint about your booking or the services provided by us, please contact us in the first instance (contact details above). If we are unable to resolve the issue to your satisfaction, we have a complaints handling process which is available on our website at: https://www.warwickshire.gov.uk/councilcomplaints. We can also provide a copy of the policy on request.

Law and jurisdiction

These terms are governed by English law, and you can bring legal proceedings in the English courts.

Description supplied by the event organiser.