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The Future of Enterprise Asset Management and Field Service

The Future of Enterprise Asset Management and Field Service

Ask AI: is it for me?

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About This Event

The Future of Enterprise Asset Management and Field Service event will take place at IWM Duxford on 26 November 2026. This workshop will focus on AI and wearable technology in the energy and utilities sector, featuring live demonstrations and expert insights. Qualified companies will receive a complimentary remote assistance proof of concept.

AI and Wearables for Energy and Utilities: frontline use cases, live demos, expert insights, networking and Duxford's iconic Spitfire.

Join energy and utilities leaders, On Device Solutions (ODS), RealWear and SAP for an interactive workshop on AI, wearable technology and connected enterprise systems. Drawing on our utilities use cases, explore how these technologies can improve the frontline worker experience, support digital adoption, enhance safety and productivity, while accelerating workforce upskilling.

Qualified companies attending this event will receive a complimentary remote assistance proof of concept worth £5,000 per company, including a RealWear device on loan and setup support from On Device Solutions.

Agenda

09:00–09:30 | Registration, coffee and networking

Meet fellow energy and utilities professionals over coffee and view the latest RealWear devices.

09:30–09:45 | Opening keynote: Transforming the utilities field workforce

Pete Massey, Utilities Transformation Expert

Explore the challenges facing utilities field teams and how AI and innovation could improve efficiency, drawing on 35+ years of industry experience.

09:45–10:05 | Frontline workforce challenges and opportunities

ODS | Raj Singh, Chief Customer Officer, and David Robson, Director of Customer Success

Examine skills shortages, knowledge retention, digital adoption and how practical AI and intuitive tools can reduce administration and support safe, compliant operations.

10:05–10:35 | Industrial wearables: the latest developments

Ben Wright, Regional Sales Manager, RealWear

Try the latest RealWear devices and explore voice-first, hands-free operation, AI capabilities and enterprise integration, alongside ergonomics, worker acceptance, lessons from global deployments and future developments.

10:35–10:50 | Refreshment break

10:50–11:35 | Live demonstrations: AI and wearables for utilities

Navdeep Singla, Co-Founder and CEO, ODS, and Ben Wright, Regional Sales Manager, RealWear

AI-powered field assistance: Hands-free access to information, AI troubleshooting, automated work summaries and shift handovers, and on-the-job coaching.

Digital inspections and compliance: Voice-controlled forms, guided inspections, photo and video evidence, and automated compliance documentation.

Remote expert assistance: Real-time “see what I see” support, troubleshooting and mentoring.

Knowledge capture: Share experienced workers’ expertise to support onboarding, succession planning and workforce development.

Safety and operational excellence: Guided safety-critical procedures, digital permit support and traceable, consistent task execution.

11:35–12:20 | SAP: The future of enterprise asset management and AI

Tiago Fernandes, Intelligent Asset Management Expert, SAP

Explore the evolution of ERP and intelligent asset management, SAP’s AI roadmap, and applications in maintenance, operations and field service. Consider enterprise architecture for wearables and the digital thread connecting the control room, enterprise processes and frontline workers.

12:20–12:40 | Innovation in Action: Yorkshire Water’s Enterprise Asset Management Journey

Yorkshire Water, Major UK Water and Wastewater Services Provider

Explore how Yorkshire Water uses systems, innovation and lessons learned to overcome enterprise asset management challenges and build more responsive, future-ready operations.

12:40–13:00 | Running a Successful Transformation Programme – Not Just a Systems Upgrade

Jim Horsley, Strategic Transformation Consultant, Energy and Utilities

Explore how to align leadership, processes, data and people for SAP S/4HANA transformation, with clear ownership and frontline engagement supporting operational continuity and lasting customer value.

13:00–13:45 | Networking lunch

Connect with utilities peers and ODS, SAP and RealWear experts to exchange experience and explore collaboration and pilot opportunities.

13:45–14:30 | Guided Spitfire tour

Explore the Spitfire’s engineering legacy and what aviation’s advances in technology, training and safety can teach today’s frontline workforce.

What you will gain:

Complimentary remote assistance proof of concept worth £5,000 per qualified company, with a RealWear loan device and ODS setup support.

Practical insight into frontline AI use cases and SAP’s asset management strategy.

Hands-on experience with RealWear technology.

Ideas for workforce engagement, digital adoption and potential pilots.

Lessons and connections from peers facing similar challenges.

Description supplied by the event organiser.

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Frequently asked questions

The Future of Enterprise Asset Management and Field Service takes place on Thursday, 26 November 2026 at 09:00.

The Future of Enterprise Asset Management and Field Service is held at IWM Duxford in Cambridge (IWM Duxford Airfield, Cambridge, CB22 4QR).

Entry to The Future of Enterprise Asset Management and Field Service is free.

Yes — hotels within walking distance of IWM Duxford can be compared using the accommodation search further down this page.

Tickets for The Future of Enterprise Asset Management and Field Service can be booked via Eventbrite using the "Check Tickets & Live Prices" button on this page, which opens the official booking site in a new tab.

Price

Free Entry

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