Approach challenging conversations with colleagues and service users with confidence, clarity and compassion.

You will learn how to:

Understand and anticipate how people might act in difficult conversations

Prepare yourself to handle conversations calmly and effectively

Communicate clearly, listen well, and adapt to challenges as they arise

What the workshop will cover:

The workshop will provide psychological insights that will help you understand your own and other people’s reactions during difficult conversations, the skills to manage your own reactions, and practical frameworks and techniques for having more effective conversations. We will engage in reflective discussions, problem-solving, and experiential practice to help you develop insights, skills and confidence.

Who this is for:

This workshop is for anyone in a role that involves having challenging conversations, such as navigating conflict or friction, delivering difficult news, managing performance, giving feedback, and guiding people through change. This may be of particular interest to those in formal or informal leadership roles. The session is tailored to the voluntary sector, but the learning will be applicable to others in similar settings.

Booking for your team? Get 4 training places for the price of 3 with our Flexi Pass. Use your places across the full training series and choose the workshops and dates that suit your team.

See below for how the Flexi Pass works.

About the series Autumn/Winter Training Series 2026–27

Practical, psychologist-led training for voluntary organisations

Training to help people look after themselves, strengthen their teams and approach challenging situations with greater confidence.

Each option is grounded in psychological expertise and focused on practical skills participants can use in their work.

Four, one-day training options

• Maintaining Your Wellbeing When Working with Trauma

• Building Psychological Safety in Teams

• Realistic neuroinclusion: how to help everyone thrive

• Navigating Difficult Conversations with colleagues and service users

Get 4 training places for the price of 3 with our Flexi Pass.

One person can use all four places, or you can share the places across your team.

How does the Flexi Pass work?

Choose the date of your first workshop.

Select the Flexi Pass – 4 places for the price of 3 ticket and complete your booking.

We’ll send you a unique code for three additional training places at no extra cost.

Use your code to book those places across any of the eligible workshops and dates in the series.

You can use the four places however works best for your organisation. For example, four different staff members can attend different workshops, or several colleagues can attend the same session.

Additional places are subject to availability, so we recommend using your code promptly to secure your preferred workshops and dates.

Refunds: If none of the additional Flexi Pass places have been redeemed, refund requests can be considered in line with our standard refund policy. Once any additional Flexi Pass places have been redeemed, the Flexi Pass cannot be refunded as a whole. Unused places are non-refundable.

Description supplied by the event organiser.