Learn how to identify and manage conflict in the workplace using resolution strategies.

Please note this training opportunity is exclusive to LeedsBID levy paying businesses only.

Conflict resolution is one of the most important skills that you can learn and develop as a team leader or a manager. This course will enable you to identify various types of workplace conflict and apply proven strategies to manage the conflict effectively through a series of practical exercises and discussions.

This session covers a wide range of key topics, including:

Define the meaning of conflict and appreciate how it can develop.

List the three different types of conflict that can occur in an organisation.

Appreciate your own natural preference when dealing with specific challenging situations.

Understand the strategy behind effective conflict resolution between two parties.

State how to facilitate conflict when others are disagreeing.

Explain how to successfully make an intervention to stop poor or disruptive behaviour in a team environment.

Be more proactive and assertive when dealing with conflict in order to minimise the impact on others performance and productivity.

This course is ideal for anyone who wants to learn the strategies for dealing with conflict in a timely manner, where effects within the organisation can be minimised.

If you would like more information regarding this course or if you are unsure whether you work for a levy paying business, please contact enquiry@leedsbid.co.uk

Please note that due to the listed status of our building, there is no lift access available - we apologise for any inconvenience this may cause

Description supplied by the event organiser.