This Masterclass does what it says on the tin!

Courageous Conversations: How to Challenge, Resolve and Move Forward

By Frankie Haynes

Previous delegate feedback

“Thought provoking content that made me step back and look at my own leadership. I left with practical frameworks and a clearer idea of what I needed to do differently.”

“Frankie is such an engaging speaker. She makes the content relatable and challenges you to think honestly about how you lead.”

“Frankie is an amazing deliverer. I came away with practical ideas I could put into action straight away….away from work as well as within it!”

By the end of the morning, you’ll be able to:

· Recognise what holds you back from addressing difficult issues and the cost of leaving them unresolved.

· Prepare for a conversation by separating facts from assumptions and getting clear on what needs to change.

· Say what needs to be said without diluting the message or making it personal.

· Listen to another perspective while holding your ground on the issue.

· Handle defensiveness, disagreement and emotion without losing focus.

· Agree clear next steps and follow through.

Why attend this session?

What’s the conversation you know you need to have, but keep putting off?

Perhaps someone isn’t delivering, a colleague’s behaviour is affecting the team, or you need to challenge a decision. You know it needs addressing, but worry about the reaction or damaging the relationship.

So you wait. Meanwhile, frustration builds and performance suffers. Having the courage to start is one part of it. Knowing how to be clear, listen and work through the tension helps you move forward.

This practical, interactive masterclass gives you frameworks to prepare for and practice a real conversation you need to have. You’ll leave with greater confidence and a clear plan for taking action.

Frankie Haynes brings more than two decades of commercial and operational leadership, including board-level roles across founder-led, family-owned, private equity-backed and global consumer businesses. Drawing on honest stories and lessons from experience, she’ll explore how to address difficult issues earlier, protect trust and reach a clearer way forward.

Whether you’re leading a team, working with peers or challenging someone more senior, this session will help you address issues earlier, protect trust and reach a clearer way forward.

Bring a conversation you’ve been putting off. Leave ready to have it.

Refreshments (breakfast sandwiches, tea, coffee etc) will be available until the Masterclass starts (promptly!) at 8.30 and a sandwich lunch will be provided at 2pm.

’So what’ – included in the price is a short, sharp refresh 7 days later on Zoom to follow up/make the most of your investment:

* Share with other delegates what you/your organisation:

Has achieved once or twice which has since become embedded

Will be implemented – just not yet

Has achieved once or twice and then lapsed

Meant to apply and hasn’t

The outcome from this facilitated session will be an ACTION PLAN of what YOU will implement in order to INCREASE REVENUES, EFFECTIVENESS, EFFICIENCY and/or DECREASE COSTS, WASTE, TIME significantly and consistently - short, medium and long term……………

ie MAXIMISE YOUR INVESTMENT!

Via Zoom Friday 27th November 10-11am

Description supplied by the event organiser.