Learn how to avoid unnecessary conflicts by improving communication, as well as resolving conflicts when they cannot be avoided.

Master the art of Conflict Management with our impactful one-day training course. Gain essential skills to effectively handle conflict situations and challenging individuals.

Conflicts are bound to arise within professional teams, but they can be harnessed for growth when managed skilfully. From addressing chronic lateness to addressing bullying, inappropriate humour, or aggressive behaviour, this course equips managers with the tools to navigate conflict and prevent escalation.

Discover the power of proactive conflict management, fostering productivity, and cultivating a positive work environment. Become a rational conflict manager, equipped with logical, confident, and swift conflict resolution techniques. Our practical and interactive training style ensures active engagement throughout the session, empowering you to immediately apply step-by-step methods upon returning to work.

Don't let conflict derail your team's success. Enrol today and gain the practical skills to defuse tensions, promote harmony, and become a masterful conflict manager.

Corporate Coach Group is CPD accredited. This course qualifies for six CPD training hours, plus additional independent post-course learning.

This training course in conflict resolution and communication is designed for managers who aim to enhance productivity and foster a positive work environment by improving their interaction skills with people.

Training Course Content

How can you get the best result from any conflict situation?

Self-assessment of your strengths and weaknesses

Be exact in your description of what is wrong

Always speak clearly, rationally and with a positive attitude

Self-assessment of your strengths and weaknesses

Talk about what you can do, not what you cannot do

Distinguish between cynics and critical thinkers

Use REASON to resolve conflict, not avoidance nor high emotion

Distinguish reasons from excuses

Learn when to compromise and when to stand firm

Use objective, factual language, not derogatory, emotional language

Distinguish reasons from excuses and have a different policy for each

Learn when to compromise and when to stand firm

Use the correct level of assertiveness

Use of proper body language and voice tones

Suggest practical solutions and ask for an agreement

Give instant praise and appreciation for any concessions or movement

"This course was very informative, especially around objective language and how to deal with conflicts effectively. The Reason vs Excuse section was also very interesting and useful, as was the wrong box, right box method. The trainer was excellent. Very knowledgeable and approachable. " Swindon Women's Aid

"I have found all of this course beneficial. This training has really made me think about how to deal with conflict myself and also when others approach me. Thank you so much. The presentation was excellent, kept me engaged, very knowledgeable. Really enjoyed and learnt a lot. " Delegate from East Sussex County Council

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