This course will provide First Line Managers with all the knowledge they need to feel more confident and be more effective in their roles.

The role of First Line Managers is undoubtedly challenging, as they often find themselves caught in a web of pressure from various directions. They must navigate the expectations of their team members, higher-level managers, and demanding customers, all while striving to maintain equilibrium and drive success.

Our two-day First Line Managers training course, has been crafted to empower participants with a comprehensive toolkit of methods and strategies. This course will enable them to navigate the intricate landscape of people management, conflict resolution, communication, motivation, and time management with confidence and finesse. By honing these essential skills, First Line Managers will emerge as inspirers, propelling their teams towards collective progress.

Key Benefits for Delegates:

Inspire a positive mental attitude in the team and motivate others.

Master the art of handling difficult people.

Achieve your targets and earn respect.

Master interruption and distraction management.

Enhance communication skills for clear instructions.

Learn the art of delegation.

Proactive problem-solving through planning and preparation.

Master the art of constructive criticism.

Elevate your First Line Managers to the pinnacle of effective leadership by enrolling them on our training course today.

Corporate Coach Group is CPD accredited. This course qualifies for 12 CPD training hours, plus additional independent post-course learning.

First Line Managers Training Course Overview

How can you get the best performance from the team?

The Six Major Skill Sets of management

SMART Targets

How to give clear instructions

The importance of using numbers to clarify the message

The proper and improper use of humour

How to handle difficult people

Don't get emotional, use only factual language

Prepare your message in advance

Distinguish between reasons and excuses

When to compromise and when not to

Time and task management training

Use the 'deadline' and the 'value' of the task to prioritise properly

Distinguish between 'busy-work' and being 'productive'

The P List: Planning, prioritisation, preparation and prevention

Handling interruptions and distractions

Proper delegation

How to better concentrate and focus

Positive team atmosphere

How to keep the conversations productive

The five-part continuous improvement formula

The opposing five-part failure formula

How to give constructive criticism

Turning negative situations into positive

Action plan, final summary close

"I found the course content incredibly interesting and very informative. Everything seemed very common sense based, but not something you immediately think about until it's in front of you. I found most benefit from the psychology of language in terms of conflict and conversation. Chris was a fantastic presenter. Incredibly engaging and made sure everything was clearly understood. It was very easy to follow with Chris' explanations." Delegate Guinness World Records

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