Join us for an interactive workshop run by Jonathan Hunsley to understand how BAs can utilise Business Architect and Service Design toolkits

Filling in the Gaps - Embracing Strategic & Outcome Driven Change:

A Practical Workshop for Business Analysts

Expectations surrounding the Business Analysis profession continue to evolve. As

organisations seek to leverage the potential of digital technologies (including AI)

while simultaneously increasing the pace of change – the need for strategic, critical

and outcome-based thinking has never been greater.

The Business Architecture and Service Design disciplines and associated toolkits

have much to offer. For busy Business Analysts investigating these disciplines, the

questions of ‘what do I need to learn?’ and ‘what can I practically do?’ in my role

persist.

This interactive workshop will introduce:

- The concept of value co-creation

- The differences and overlap between the Business Analysis, Business

Architecture and Service Design Service Frameworks

- Example techniques including:

o The CALM Framework

o The Service Definition Canvas

Description supplied by the event organiser.