Discover how Komatsu redesigned and digitised its Continuous Improvement process—and the practical lessons learned along the way.

Continuous improvement processes should make it easier for teams to identify problems, implement ideas and measure their impact. But as systems evolve, overlapping routes, unclear ownership and unnecessary administration can quickly get in the way.

At this AMF Process Improvement event, Lynsey and the Komatsu UK team will share how they reviewed and redesigned the company’s Continuous Improvement process to create a clearer, more practical structure.

The previous approach included several overlapping routes, inconsistent ownership and limited overall visibility. The redesigned process reduces duplication and the administrative burden on manufacturing teams, while introducing clearer criteria, responsibilities and escalation points.

This helps employees choose the right route—and the right level of problem-solving—for each issue or improvement opportunity.

The session will also explore how Komatsu is digitising submissions and workflows using SharePoint, Power Apps and Power Automate, with Power BI improving reporting and visibility across the business.

Rather than presenting a polished “perfect-world” case study, Lynsey will provide an honest account of:

The approach taken to reviewing and redesigning the process

The challenges encountered along the way

Lessons learned during development and implementation

How digital tools are being used to simplify workflows and improve visibility

The practical realities of encouraging people to understand, trust and adopt a new process

Attendees will gain useful ideas they can apply within their own organisations—whether they are refreshing an established CI system, introducing a more structured approach or trying to improve employee engagement with continuous improvement.

The event will include opportunities for discussion, peer learning and networking with manufacturing and improvement professionals from across the AMF community.

Who should attend?

Manufacturing leaders, continuous improvement professionals, operations and production managers, engineering teams, digital transformation leads, and anyone responsible for improving processes, performance or employee engagement.

Description supplied by the event organiser.