Learn how to deal with challenging individuals and tough situations like a pro at our Handling Difficult People and Situations event!

Handling Difficult People and Situations

Come join us for an insightful event where we will delve into strategies for dealing with challenging individuals and circumstances. This in-person event will be held at Corpus Christi College, providing a conducive environment for learning and growth. Whether you face tricky co-workers, customers, or personal relationships, this event will equip you with the tools to navigate through tough situations with confidence. Don't miss out on this opportunity to enhance your interpersonal skills!

What you will learn

How our own behaviour and that of others affects people around us

How differently people communicate and how this can cause conflict

How to find common ground Techniques for understanding and dealing with difficult situations

Understanding our own and others’ behaviours

Demonstrate that people have different ‘maps’ of the world

Show how information can be misinterpreted

Demonstrate the impact of misinterpretation on rapport and the ability to negotiate

What is Conflict?

Define conflict Identify the main phases of conflict

Enable participants to describe the typical behaviours that are used when conflict is not constructively managed

Transactional Analysis

Provide participants with a way of understanding behaviour and improving communication

Facing up to challenges

Provide participants with the opportunity to practice responding assertively to a range of situations

Description supplied by the event organiser.