Branch out and join the rangers for a stroll and an introduction to tree identification. You might even leaf with some new knowledge!

Ever wondered how to tell the difference between different types of trees?

Join our expert rangers for our Introduction to Tree Identification Walk! The event will entail a leisurely stroll around the park with some top tips for identifying different types of trees.

Families are welcome. Some areas of the walk may be muddy, so please dress appropriately and wear sensible footwear. The meeting point is at the visitor centre, with a departure time of 1pm.

EVENTS: FREQUENTLY ASKED QUESTIONS

Where do we meet?

The Rangers will meet you under the canopy by the visitor centre

What is the age requirement for the event?

· This event is suitable for all ages. Children under 5 will need more supervision when undertaking some of the activities.

· All children at an event must be accompanied by an adult or over 18.

· Ratios: We require the following adult-to-child ratio, 1 adult to 3 children, although those under 5 will need more supervision on some activities.

· Tickets are required for the children taking part in the activity only.

Can I bring younger siblings to a children's event?

Younger siblings i.e., toddlers/babies are welcome at all the events, however, please be mindful of the supervision of all children in your group and our ratios. Tickets are required for children undertaking activities only.

How long is the event?

Most events last for 1 ½ hours, unless otherwise stated. If it is a craft activity, it will last as long as it takes you to complete the task to a maximum of the given event time.

Can I bring my dog?

We do not allow dogs at our events

Do I have to pay for parking?

Car parking is payable at the machine by card or phone.

Do I need to book?

This is a free drop-in so booking is not essential - although making a booking through eventbrite helps us guage interest in events like this!

Will I get my money back if I cancel?

It depends on how long before the event that you cancel. Please see the refund terms and conditions.

What should I wear?

Activities involve going outside, please make sure you’re suitably dressed for all weathers (mosquitos and horseflies will be about in the summer). Remember to bring sun cream, hats and insect repellent.

What happens if there is a weather warning?

We may have to alter your outside activity if there is a weather warning in place, but we will do our utmost to carry on with mitigations in place or provide an indoor activity (if possible). If we cancel your event due to extreme weather, we will offer you an alternative date for the event or provide you with a refund.

Can I bring snacks and drinks?

Yes, you can bring your own snacks and drink, however we don’t advise eating during the events as some activities require hand washing on return after the activity.

PRIVACY NOTICE

Our general customer privacy notice is available on our website here:

https://www.warwickshire.gov.uk/privacy

We can also supply a copy to you if you email or write to us at Kingsbury Water Park, Bodymoor Heath Lane, Sutton Coldfield, B76 0DY

We will only collect, use, and store your personal information in accordance with data protection law. We need to collect personal information about you in this booking form (such as your name and contact details) so that we can arrange your event and contact you about it.

PAYMENT AND CANCELLATION TERMS AND CONDITIONS

How to make payment

Payment is taken on Eventbrite at the time of booking and

Cancellation by you

You may cancel your booking via Eventbrite at any time. You will be entitled to a full refund (minus Eventbrite’s booking fees) up to 1 day before your activity.

Refunded tickets: Refunds will include the ticket price less the Eventbrite fees (which consist of the payment processing fee and the service fee combined).

Eventbrite’s fees are non-refundable, so they won’t be returned to the ticket buyer unless the event is cancelled, or if the buyer requests a refund for a duplicate charge within 7 days of purchase.

Refunds for non-attendance by customers at events are not accepted.

EVENT TERMS AND CONDITIONS

· Services provided

· We will provide the event in accordance with the description.

· Cancelled and postponed events by us

· (a) We reserve the right to cancel your event at any time due to events beyond our control (such as bad weather or staff shortages). In the unlikely event that we cancel your booking, we will offer an alternative date or provide you with a full refund (unless the reason for the cancellation is due to your breach of these terms & conditions) refunds will be for the entire purchase – that includes the ticket price and the Eventbrite fees.

· (b) We will not be liable to pay you any compensation (other than refund of amounts paid by you) as a result of cancellation under any circumstances.

· Safety and behaviour

· (a) You are responsible for the children’s behaviour and safety at all times during

Description supplied by the event organiser.