A simple plain English visual guide to the technology, and why understanding it improves your results.

This course would suit people who are just getting started with AI and want to avoid the common trappings and pitfalls that can sometimes arise when using it. It is also suitable for those who already have some experience with AI tools but are unsure why they behave the way they do, or who find it difficult to judge whether the results they receive are reliable or useful.

It would be particularly helpful for anyone who wants a better mental model of AI without needing technical or mathematical depth. It is also aimed at people who feel frustrated by confident-sounding wrong answers or inconsistent behaviour and want clearer ways to understand what is happening.

No technical background is required for this course. Some experience of using AI chatbots would be helpful, as it can provide useful context for the examples, although this is not essential.

You will learn common AI terminology to support clearer conversations and understanding, alongside a simplified explanation of how modern AI chatbots are trained and how they generate responses. The course will also explore deterministic and probabilistic outputs, and why this distinction matters when deciding whether AI is appropriate for a particular task.

You will develop an understanding of the difference between an AI model and a user interface, and why that distinction is important. The course will also look at adaptive AI and generative AI, how AI is built to try to mimic aspects of human thinking, and why AI will never be human at a technical level.

Finally, you will consider how context windows and training data shape AI behaviour, as well as common failure modes such as hallucinations, inaccuracy, drift, over-confidence and poor replication, including why these issues occur.

The course will run on Tuesday 20 October 2026 at Stowmarket Innovation Gateway, Gateway 14, Stowmarket.

Please remember when putting in ticket information for more than one ticket that the correct information of each individual person please.

To book and pay by credit/debit card please click on the 'get tickets' button shown above.

If you are an Employer and wish to pay via invoice please contact us to receive further instructions.

If any of the courses you wish to attend are full or you cannot make the date, please let us know so that we can register your interest and let you know of future opportunities or add your name to a reserve list. You can contact the team on training@easterneducationgroup.ac.uk or telephone 01284 716246.

Please note we run all our courses based on a minimum number of participants.

In the event of cancellation by the client not less than 10 working days before the course, the client will be entitled to a refund of 80% of the course fee (20% will be deducted for administration costs). A cancellation within 10 days of commencement will result in no refund to the client

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