Understanding Vulnerability in Money Guidance

Overview

People seeking support with their financial wellbeing are often facing more than just money worries.

Many are experiencing vulnerability, hidden harm, or situations that make it harder for them to engage, disclose concerns, or access the right help.

This in‑person event is designed to give money guiders practical skills, insight, and confidence to recognise risk, respond appropriately, and support clients safely and effectively within a non‑regulated setting.

We'll explore what economic abuse is and the how to ensure that vulnerable clients receive appropriate support across essential services.Helping your clients to get their finances back on track after a set back can be challenging, especially when their confidence is low and money worries feel overwhelming.

We’ll be joined by speakers from PayPlan and the Vulnerability Registration Service.

What will be covered during this event:

Decoding Economic Abuse

PayPlan will share:

What economic abuse is and how it can present in financial guidance conversations

Key indicators and warning signs to look out for

The specialist support available for individuals experiencing economic abuse

How and where to safely signpost clients for further help

Enhancing Consumer Protection: Exploring the Role of the Vulnerability Registration Service

The Vulnerability Registration Service will share:

The role of the Vulnerability Registration Service (VRS) in improving access to essential support

How the VRS helps organisations recognise and respond to individual needs

How to register clients with the VRS

Who is this event for?

Money guidance practitioners in the third, community, and public benefit sectors. If you’re a volunteer or member of staff and talk to people about money in your role, this event is for people like you!

Money guiders who want to learn how to support vulnerable clients who are experiencing economic abuse.

By attending this event you’ll have the opportunity to:

Connect with other frontline money guiders

Share insights, experiences and challenges

Build your confidence through practical exercises and scenario‑based discussions

Event speakers

Emma Gibbons and Antony Price- PayPlan

Simon Towers- Vulnerability Registration Service

Money Guiders Competency Framework

Technical Domain: Knowing your customer

Accessibility

We are committed to making this event accessible to everyone. If you have any accessibility requirements, please let us know using the form fields when registering or email us at MoneyGuiders.England@reed.com

About Money Guiders

Money Guiders is a free self-development programme designed to help money guidance practitioners improve their knowledge, skills, and confidence. Provided by the Money and Pensions Service, it's aimed at staff and volunteers working in the third, community and public sectors. With over 20 hours of elearning, hundreds of events on offer and a community of practice at your side, this free programme will help you to help others.

Everything Money Guiders offers centres around the Money Guidance Competency Framework. The framework lays out the knowledge, skills and behaviours that help make a great money conversation and maps out the length and breadth of money related issues that fall outside of regulated money and financial advice—the things you talk to your customers about.

Join the Money Guiders Community

Become part of a UK-wide community of practice. As a member, you’ll receive priority access to learning events, workshops, newsletters, and networking opportunities—all in partnership with the Money and Pensions Service.

👉 Register for the Money Guiders Community today!

Description supplied by the event organiser.