Build confidence and capability to manage critical incidents using practical tools, structured frameworks, and real-world scenarios.

Critical Incident Management Team Training

When crisis strikes, does your team know exactly what to do?

This practical 3-hour face-to-face training equips your Critical Incident Management Team with the core skills, frameworks, and confidence required to manage critical incidents effectively. Designed to be highly interactive and scenario-based, this session ensures participants can apply structured approaches under pressure, not just understand them.

What You Walk Away With:

By the end of this session, your team will be able to:

Establish and operate an effective command room during a crisis

Understand and perform key Critical Incident Management Team roles

Conduct structured impact and issues assessments

Apply critical incident management techniques in real-time

Manage information using visual management tools

Develop clear and effective communications strategies

What's Included:

Interactive Training

Understanding resilience phases and how emergency management, business continuity, and critical incident management integrate

Using your Critical Incident Management Plan effectively

Clarifying team roles and responsibilities during a crisis

Practical techniques for impact and issues assessment

Information management using visual boards

Assessing impacts to critical business functions

Determining appropriate response and recovery strategies

Scenario-based activities embedded throughout the session to reinforce learning and build confidence in applying tools and frameworks

Ideal for:

School Business Administrators, Emergency Response Coordinators, Facility Managers, Risk and Compliance Managers, Senior Leadership Teams, and Deputy Principals/Principals.

Critical incidents demand clarity, structure, and confident decision-making. This training builds the foundational capability your team needs to respond effectively when it matters most.

If the session timing doesn’t work for your school, please contact us at info@bouncereadiness.com.au to discuss alternative options.

Build your Organisation's Emergency Preparedness with Bounce Biitz

Bounce Readiness recognises that building a resilient school environment requires more than just planning, it requires equipping staff with the confidence and capability to respond effectively. To support schools in embedding emergency preparedness across all levels, Bounce offers a suite of flexible, scalable digital solutions through Bounce Biitz, a purpose-built platform for emergency management, critical incident management and business continuity.

These tools are designed to be accessible anytime, anywhere, making it easier for schools to meet compliance requirements, onboard new staff, and maintain a consistent standard of preparedness across diverse teams and campuses.

For a full list of digital products and scalable, cost-effective solutions to train your team, visit: Digital Products | Bounce Biitz – Bounce Readiness.

Some of our most popular digital solutions are:

DIY Templates

Elevate your organisation’s emergency preparedness with our professionally crafted DIY templates, designed to empower you to effortlessly create custom, compliant, and practical emergency documents.

DIY Create your own Emergency Response Plan (ERP)

DIY Create your own Critical Incident Management (CIMP)

DIY Create your own Business Continuity Plan (BCP)

DIY Evacuation Diagram

DIY How to develop a Personal Emergency Evacuation Plan (PEEP)

DIY Establishing Assembly Areas

DIY Evacuation and Lockdown drill pack

eLearning Courses

Boost your organisation’s resilience with our comprehensive eLearning courses in Emergency Management, Incident Management, and Business Continuity Planning—designed to equip you and your team with the skills to keep your people safe.

First Attack Fire Fighting Training

Warden Training

Staff Emergency Awareness Training

Call Taker Training

Chief Warden/Management ECO Training

These digital solutions are ideal for onboarding new staff, refreshing existing knowledge, and embedding a culture of safety and preparedness across your school - all while supporting compliance and operational resilience.

Description supplied by the event organiser.