The workshop will examine the current trend in customer experience and how local businesses are using customer insights to increase their profitability through improved customer journeys. This will be a practical session, allowing attendees to engage with the topic and explore real-world examples.

Robert Southall, a CX specialist from insight6, will lead the workshop. As a specialist in this area, he will provide valuable insights and expertise to help attendees enhance their understanding of customer experience trends and practices.

The workshop will be held at the Darwin Centre management suite. Refreshments will be provided. Please note that the centre will close at 6pm, so it is essential to arrive promptly.

Details written from the information supplied by the event organiser.