Build the confidence and practical skills to tackle challenging workplace conversations clearly, calmly and confidently

Challenging conversations are an inevitable part of managing people but knowing how to approach them with confidence isn’t always easy.

This practical workshop, delivered through South Staffordshire Council hosted by Sharon Fern of Fern Coaching & HR, will provide you with the tools and confidence to prepare for challenging conversations, communicate clearly and constructively and approach them with greater confidence.

Workshop Content

Understanding what makes conversations challenging

Preparing for a challenging conversation

Addressing issues and giving clear and constructive feedback

Managing emotions and staying calm under pressure

Practical tools and techniques for building confidence

Key legal considerations

Learning Outcomes

By the end of the workshop participants will be able to:

Recognise what can make workplace conversations challenging

Preparing effectively for a challenging conversation

Communicate concerns and expectations clearly and constructively

Manage their own emotions and remain calm and focussed

Apply practical techniques to approach workplace conversation with greater confidence

Understand key legal considerations when handling workplace conversations

This workshop forms part of South Staffordshire Council's Business Investment Fund programme and is free to attend for South Staffordshire businesses. Funded through the Community and Business Investment Fund, it provides access to expert advice, practical learning and valuable networking opportunities.

Description supplied by the event organiser.