Internal training is often seen as a challenge or obstacle, rather than a learning opportunity. This session shows how we can reframe that.

User centred design practices are often thought of as only applicable to interface design or product interaction.

But that same design thinking can help you rethink your whole strategy to better meet user needs and business needs. In this session we'll share how design thinking and ways of working helped us challenge assumptions to create a sustainable and scalable learning ecosystem for NHS staff and discuss how UCD principles can apply beyond the interface.

We'll discuss:

How UCD practice can help us understand how people learn

How collaboration informs policies and internal training structures

How viewing internal training as a product to be designed ensures higher levels of inclusion, adoption and completion.

This event is sponsored by Hippo in connection with Leeds Digital Festival. Hippo is a full service digital design consultancy that builds for impact whilst putting humans first. We do digital transformation, bridging the gap between user-centred design principles and robust engineering, data and cyber practices, leading to transformational results, including improved public service access and functionality.

Description supplied by the event organiser.