The aim of this workshop is to explore the importance of customer relationships in building and maintaining excellent customer service.

Exceptional Customer Service

Attendees will use a variety of tools and models to help gain confidence, hone their communication skills, use emotional intelligence to identify customer wants and needs, learning to be assertive and manage difficult situations. This workshop is led in a safe, informal, supportive, and interactive environment.

Learning Outcomes

By the end of this workshop attendees will be able to:-

Define exceptional customer service

State the importance of building effective customer relationships

Identify the customer journey

Identify their preferred way of interacting and those of their customers

Hone their communication skills to create a positive, welcoming, climate for customers

Demonstrate empathy to build goodwill with customers

Establish customer wants and needs and identify ways to fulfil these

Assert themselves positively and effectively with customers

Assess and change their behaviour when managing difficult situations

Description supplied by the event organiser.